We are committed to providing you with a worry-free shopping experience. If you are not satisfied with the home decor cushions you purchased, you can apply for a return under the following conditions:
- Return Period
You can apply for a return within 30 days from the date you sign for the goods. Returns after this period will not be accepted.
- Return Conditions
To ensure a smooth return process, please meet the following basic requirements:
The product is in its original condition, without visibly used or damaged.
Packaging, accessories, and labels are complete.
It does not affect resale.
If there are quality issues with the product, please contact customer service promptly. We will prioritize processing your return.
- Refund Policy
After confirming that the returned goods meet the conditions, we will process the refund after receiving the returned goods and completing the review. The refund will arrive within 3 days (the exact arrival time may vary slightly depending on the payment method).
- Shipping Costs
If the return is due to personal reasons, the user may bear the relevant shipping costs; if the return is due to product issues or the wrong product was sent, we will bear the corresponding shipping costs.
Due to ongoing losses, the merchant has decided to clear out inventory at a loss. During this phase, we have optimized the return process to improve efficiency and user experience.
To request a return, please submit your order information through customer service, and we will process it for you as soon as possible.